Welcome to the Service Auto Glass G.Q. News!
Each month we publish a new issue filled with current contests
and events, articles, cartoons, quotes and important information.
We hope that you find our newsletter informative and entertaining.
If you like what you read, please pass our link onto others. If
you have suggestions, please send us an e-mail
or call us at 480-855-0123. Thank you.
View and print
the newsletter files with Acrobat Reader. If you don't already
have this freeware (free-software), please download
here to view PDFs.
Q: What do you see?
A: If you don't see two dolphins
it's time for you to go home.
You're too stressed out!
Contact Us with your comments,
we'd love to hear from you.
& Gas Station: Windshield Service or Scam?"
We have all experienced the vultures circling around as we pull
into a gas station, sizing up our windshield to see if it will be
part of their next meal. This scenario is an ever-increasing reality
as carwashes and gas stations let auto glass personnel on their
property. In its purest form, the service these salespeople offer
is valuable. It accomplishes repairing a chip on the windshield
before it turns into a crack and the windshield needs to be replaced.
When done by trained technicians and offered as a preventative measure
to replacement, all is well. But unfortunately, this is often not
the case. I have heard many horror stories of the antics employed
by these "sales representatives". Allow me to relay just a few...
One gentleman was approached by a salesman and allowed him to fix
a rock chip in his windshield. The very next week the very same
salesman solicited him again - on the very same rock chip. A woman
had many sandpits on her windshield and each time she fueled up,
the same person would "fix" three of them on her windshield, as
this is the maximum allowed by the insurance company.
Another gentleman allowed one rock chip to be filled and his insurance
was billed for three- again the maximum allowed by his insurance
company. I have even met a gentleman who allowed one rock chip to
be filled and his insurance was billed for a full windshield replacement.
Many people have caught these "professionals" in their car, rummaging
through the glove box for insurance cards without permission. Others
have been asked to sign an invoice for a rock chip repair as they
are preparing to leave the carwash, despite the fact that a repair
was never authorized.
Ironically, I have also spoken to some of these salespeople and
found that they are unhappy with the dishonest business practices
of their employers. I have worked as a subcontractor for one of
these companies, but was forced to terminate our affiliation. The
owner was upset because when asked by an insured why a replacement
was necessary if there was no damage to the windshield, we would
advise them to forego the replacement that was scheduled.
What is the solution to this problem? One is that every business
owner would run an honest and honorable business. But letıs talk
about reality. Another solution is to inform the public and have
them protect themselves. Who initiates this and pays for it? If
the auto glass companies cannot regulate themselves then, as usual,
the insurance companies will impose their own regulations. Windshield
repair in gas stations and carwashes can be a valuable service,
but when left unchecked it leads to an abuse of the system.
Please send us your comments or suggestions and experiences with
this matter. We would love to hear from you.
Download archived articles:
Powerful... Easy... and FREE!
Eliminating Fear in
The Need for
Trust in Your Organization